They then become the lab educators, so you are reliant on those two people imparting the knowledge on how to run, operate, and troubleshoot the instrument. Q: Why did Sysmex decide to develop virtual instructor-led instrument training for its customers?Ī: We looked at the conventional train-the-trainer model for learning within the IVD industry, where two people- usually senior staff members-travel to a company’s headquarters and spend a week training. He holds a graduate management degree from the University of Greenwich, London, and an undergraduate degree in medical laboratory sciences from Paddington College, London. Ralph is active in several industry associations and is also a board member of AdvaMed Dx. Prior to joining Sysmex, Ralph served as vice president of cellular analysis strategic marketing at Beckman Coulter, for 19 years. Ralph is in charge of strategic growth for flow cytometry and Latin America business. Ralph Taylor, chief executive officer at Sysmex America, Inc., is responsible for the day-to-day management and strategy in the Americas.
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